Terms of Service
These terms govern Nufono, a conversational AI platform operated by GBK Solutions Limited for inbound customer conversations.
The service
Nufono provides conversational AI for inbound customer support: an AI receptionist that answers customer-initiated calls, chats, and messages. It is not a telemarketing or unsolicited outbound calling service.
Accounts
You must be 18 or over, keep registration details accurate, and protect your login. We may suspend accounts used in breach of these terms.
Acceptable use
You must not use the service for telemarketing, cold calling, unsolicited outbound contact, purchased lists, robocalls, autodialling, political or fundraising contact, or debt collection. See Acceptable use. You remain responsible for TCPA, GDPR, PECR, Ofcom, and do-not-contact rules that apply to you.
Fees
Plan and conversation-minute charges are taken through Stripe or another configured gateway. Credits are non-refundable except as required by law. Pricing changes are notified 30 days before the next cycle. GBK Solutions Limited does not claim PCI-DSS certification.
Liability and law
Liability is limited to fees paid in the previous twelve months, except where English law does not allow a limit. These terms are governed by the laws of England and Wales.
Operator
GBK Solutions Limited operates Nufono. Questions: /contact. Also see Privacy.