Acceptable Use Policy
This policy applies to Nufono, operated by GBK Solutions Limited. It is a public, indexable page — not a modal or PDF.
Nufono, operated by GBK Solutions Limited, is licensed for inbound customer conversations: calls, chats, and messages that a customer starts, or that they have explicitly opted into (for example a reminder about an appointment they booked).
You must not use Nufono to contact anyone who has not reached out first, unless they gave clear, documented opt-in for that specific message. Silence, a purchased list, or a scraped number is not consent.
You remain responsible for TCPA, GDPR, PECR, Ofcom, and do-not-contact rules that apply to your organisation. We may suspend accounts that we reasonably believe are used for prohibited contact.
Prohibited uses
- Telemarketing, cold calling, or any unsolicited outbound contact
- Calling or messaging numbers from purchased, scraped, or rented lists
- Robocalls, autodiallers, or random-number contacting
- Political campaigning or fundraising contact
- Debt collection or intimidation
- Harassment, fraud, impersonation, or unlawful surveillance
- Processing card numbers in a conversation, or claiming PCI certification you do not have
- Using the service to process protected health information without a documented legal basis (Nufono does not currently offer a BAA)
We do not provide telemarketing, cold-calling, or unsolicited outbound calling services.