Privacy Policy
We are registered as a data controller with the ICO, registration number CSN3569463. VAT registration number: 453889542. Nufono is operated by GBK Solutions Limited. This policy explains how we handle information when you use our conversational AI platform for inbound customer support.
Data controller
GBK Solutions Limited is the controller for account, billing, and website data. When a business uses Nufono to answer its customers, that business is typically the controller of conversation content and we process it as a processor.
Information we collect
Registration details (name, email, optional phone), usage and log data, cookies, and inbound conversation audio, messages, transcripts, and metadata you configure. Optional Google or other connections are used only for the feature you enable.
How we use it
To provide inbound answering, authenticate you, process payments via Stripe or other configured gateways, support UK GDPR and EU GDPR export tools, and secure the service. We do not sell personal data or use customer conversation content for advertising.
Sharing and transfers
We share data with payment, telephony, speech, email, and hosting providers listed on Sub-processors. Some providers may be outside the UK; we do not advertise EU-only residency.
Security and retention
Data is encrypted in transit and at rest. This is product behaviour, not a SOC 2, PCI-DSS, or GDPR certification. Account data is kept until deletion; recordings typically 90 days; transcripts for the subscription plus 30 days.
Your rights
You may request access, correction, erasure, restriction, objection, or a portable copy. Contact /contact. You may complain to the ICO at ico.org.uk. Accounts are for people aged 18 or over.
Legal entity
GBK Solutions Limited operates Nufono. Full policy: this page in the application. Related: Cookies, Acceptable use, Compliance.