Inbound conversational AI features
Build an AI receptionist that answers customer-initiated conversations, uses your knowledge base, and escalates to people when needed.
Inbound call answering
Publish a number. When a customer rings, the AI receptionist greets them, answers from your knowledge base, and can transfer to a person.
Enquiry handling
Collect what the customer already wanted to ask — hours, bookings they requested, order status they initiated — without contacting anyone who did not reach out.
Human escalation
Complex or sensitive conversations move to your team with context.