Inbound phone and messaging
When a customer rings or messages a number you publish, Nufono can answer the call, send a Twilio SMS to that caller or another opted-in number, and handle WhatsApp and email through the messaging plugin.
Nufono conversations are customer-initiated or explicitly opt-in. The product is not for unsolicited contact. Customers remain responsible for TCPA, GDPR, and do-not-contact rules that apply to them.
Voice, SMS, WhatsApp, and email sit on the same inbound workspace. SMS is for the current caller or an opted-in number — Nufono does not send SMS to purchased lists or run blast campaigns.
Inbound AI receptionist on Twilio or Plivo. When someone rings a number you publish, the agent can greet them, answer from your knowledge base, book a slot they asked for, route the call, or escalate to a person. Recordings and transcripts stay on the conversation.
Twilio SMS for the person already on the call, or another number that has opted in. Turn on Enable SMS Sending on the agent, or use a Send SMS node in a flow. Inbound replies are received on the Twilio SMS webhook. This is not list messaging.
Customer-initiated WhatsApp through the messaging plugin. Use it when someone writes to a WhatsApp number you have connected — not to message people who never contacted you.
Email through the messaging plugin for customer-initiated or opted-in messages. It is not a purchased-list mailer.
On an agent, turn on Enable SMS Sending. The text goes to the current caller from an SMS-capable Twilio number, using your existing Twilio credentials. Inbound texts are stored in messaging logs. There is no list or campaign blast.
Inbound Messaging webhook
https://nufono.com/api/twilio/sms
Set that number’s Messaging webhook to this URL as HTTP POST. Nufono also writes this webhook when you attach a Twilio number to an incoming connection.
The from-number must support SMS in Twilio. Voice-only numbers cannot send or receive texts.
On the agent, enable Enable SMS Sending. During the call the agent can send a transactional SMS to the current caller, or to another number they just opted into.
In a flow, a Send SMS node texts the current caller. Leave the recipient empty to use the caller’s number.
Inbound replies POST to https://nufono.com/api/twilio/sms and are stored in messaging logs. This is not a blast or list campaign.
SMS is inbound and opt-in only: the current caller, or a number that already agreed to hear from you. Nufono is not for unsolicited outbound, telemarketing, or purchased lists.
Attach a Twilio or Plivo number customers already see on your site, van, or invoice.
The receptionist answers when they call or message that published number.
Voice on the inbound call. SMS only to the current caller or an opted-in number. WhatsApp and email through the messaging plugin.
Keep recordings and transcripts, answer from your knowledge base, book a slot they requested, and escalate to a person when needed.
Create a workspace and publish a number. Included credits are inbound conversation-minutes — not a price per unsolicited contact.